Frequently Asked Questions
Everything you need to know about our premium teas and accessories.
How should I store my loose leaf tea to keep it fresh?
To maintain optimal flavor, store your tea in a cool, dark place away from strong odors, moisture, and direct sunlight. Our airtight tins are specifically designed for this purpose.
How long does shipping take and what are the costs?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days. We offer free shipping on all domestic orders over $75.
Do you offer samples of your tea blends?
Yes, we offer 0.5 oz sample pouches for most of our loose leaf varieties so you can discover your favorite blend before committing to a larger bag.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on opened tea. However, if there is an issue with your order or a product is damaged, please contact us within 14 days for a replacement or store credit.
Are your tea bags compostable?
Yes, our pyramid sachet tea bags are made from plant-based materials and are 100% biodegradable and compostable.
Do you provide steeping instructions for different types of tea?
Every package includes specific steeping instructions, including the ideal water temperature and infusion time, to ensure you get the perfect cup every time.